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In this episode of Agents Influence podcast, host Jason Cass interviews Heather Monahan, Founder & CEO of Boss in Heels, TedX Speaker, Best-Selling Author of Confidence Creator, and Keynote Speaker at Speakers Bureau. Heather talks about the struggles that she faced in her life and career and how her mindset helped her to get back up again and be better than ever. She also discusses how to build up our confidence and how we can continue to grow during this pandemic.

Episode Highlights:

  • Jason introduces Heather Monahan. (2:16)
  • Is Heather an iPhone or an Android user? (3:40)
  • What was the last app that Heather downloaded? (4:02)
  • Does Heather love to win or hate to lose? (4:31)
  • What does Heather attribute to her success, skill or luck? (4:55)
  • Heather shares her background and her career. (5:56)
  • What are the things that people need to do to be able to rebound? (8:41)
  • Heather shares that getting fired was difficult for her. (8:54)
  • Heather explains that understanding the idea that you can live in a lane less world is powerful. (11:12)
  • Does Heather feel that she has more freedom over the last three years than she ever had? (12:52) 
  • Heather mentions that she is a huge believer in innovation. (13:01)
  • Heather shares a chapter from her book that includes a story about her son. (14:06)
  • How does Heather lift herself and keep herself going through the day? (14:52)
  • Heather talks about her first TedX Talk. (14:54)
  • Heather shares that visualizing herself doing a great job, and visualizing being in the arena or stage is helpful for her. (15:44)
  • Heather mentions that she always writes a simple note on the bottom of her heel for motivation. (16:40)
  • Heather talks about a psychological study called Pavlov’s Dog. (17:33)
  • What are Heather’s thoughts about living in the moment? (18:35)
  • Heather mentions that anytime you feel anxiety, just focus on your breath and where you are right at that moment. (18:47)
  • How do people cope with the pandemic, and what are the ways that they can do to get through? (20:56)
  • Heather shares that it’s necessary to look at the culture, the morale among employees, and the sense of giving people an option that they’re not forced to go into an office or workspace around other people. (23:25)
  • Jason talks about being in the agricultural age, into the Industrial Revolution. (26:15)
  • Jason mentions that the option of having the ability to work at home or to work at the office is highly significant. (26:44)
  • Heather mentions that one of the things she heard from most of her coaching clients is that they missed the drive or commute, to work. (27:54)
  • If Heather was in the position to know what the next 18 months of her life are going to look like, what would she do? (28:40)
  • In Jason’s opinion, he thinks that the year 2021 is going to probably look a lot like this year, 2020. (29:53)
  • Heather mentions that because of the pandemic, she learned that it’s impossible to forecast the future. (29:58)
  • Heather shares that she finds certainty, solitude, and comfort by staying focused on herself and can pivot, optimize, and improve whatever situation she goes into. (31:16)
  • Does Heather think that more people would want to create podcasts, videos, write blogs, or find something else to do? (31:28)
  • Heather shares that she just finished reading the book entitled Never Split The Difference, by Chris Voss. (33:03)
  • Heather mentions that she is currently writing a new book. (33:29)

Key Quotes:

  • “I wrote and self-published my book, and I just continued to take action, step into fear and believe that bringing my talents to whatever lane I went to would inevitably work or not, but I’ve had that opportunity to pivot and try something different.”Heather Monahan
  • “If I just go out there on the stage and give it my best, I’m going to be proud of me. But if I don’t go out there, I’ll never live it down in my mind. I can do this, lower the expectations and step into it.”  – Heather Monahan
  • “People need to feel empowered, they need to feel safe, and they need to feel that they’re in a trusting environment whatever that looks like.” Heather Monahan
  • “You’ve got to reinvent yourself and you’ve got to find a way to create connections through a computer, which isn’t easy for everyone. So you’ve got to start employing different tactics, testing different things, and meeting with people who are doing well so you can learn some hacks from them.” – Heather Monahan
  • “One of the most powerful things you can do for one of your clients or customers is asking how they are in a truly caring way and allow them to empty their glass. You just created such trust and such connection, that their brain is firing dopamine and they feel amazing.” – Heather Monahan
  • “What we can do is we can find certainty within ourselves. Meaning, if we are still in an environment like this, you know, virtually a portion of my business more, I’ll capitalize and I’ll find ways to be more efficient, effective, and optimize what I’m currently doing.”Heather Monahan

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