The Agency That Should Have Failed

by | December 28, 2020

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In this episode of the Age of Indiependence podcast, host Katlyn Eggar interviews Justin Eggar, the CEO & Co-Founder of Quantum Assurance International. Justin talks about his experience working with his spouse, the struggle and success in building their agency, and how the pandemic made an impact on their agency and their family as well.

Episode Highlights:

  • Katlyn introduces her husband, Justin Eggar. (1:28)
  • Justin thinks that the pandemic has expanded their understanding of the possibilities of working from home. (4:07)
  • Katlyn mentions that 9 years ago they opened their first scratch agency in Geneva, Illinois. (8:09)
  • Justin mentions that their first agency was located in a building that was built in 1920 and it used to be a candy store. (4:36)
  • Just shares that over the ensuing years, they grew from one agency and then a couple of years later they opened their second agency. (10:49)
  • Justin thinks that part of their success is that they lean on each other. (11:35)
  • Katlyn mentions that they have been using internet leads as a primary marketing source since 2011. (14:06)
  • Justin mentions that they have been working together since 2011. (12:13)
  • Justin shares that captive carriers have a mindset where they put arbitrary goals because they want to have elements that are hard to chase. (17:25)
  • Justin shares the reason why they had more than a 90% retention on internet leads as they were building their organization. They learned to do it the right way and ensured that their frontline sales people were doing it the right way as well. (23:50)
  • Justin mentions that agents must not look at what’s bringing in the most revenue in your agency. Rather, look at what’s bringing the most profit into your agency and see where you can replace yourself. (24:09)
  • Justin shares that they started in a place where they were small hometown agents and over the years they continued to refine and grow. Since then, it allowed them to continue to scale through those plateaus over the years to where Quantum is today. (30:24)
  • Katlyn mentions that when an insurance agency owner succeeds, it creates a ripple effect. (37:39)
  • Justin mentions that Katlyn did a course on process mapping for agencies that the Quantum agents have. (48:29)

Key Quotes:

  • “I know that people believe they can work with their spouse but it’s all about separating job duties, having respect for each other, and having a common purpose. If you can align in a couple of those things, certainly anything’s possible. I got lucky we have a great working relationship. We have a really fun time together.” – Justin Eggar
  • “You can’t trust a carrier to have your best intention when it comes to the goals they’re putting on the board. You need to have your own goals as a business owner.”  – Justin Eggar
  • “Legally, we’re an insurance organization, but the heart of what we are is to create an incredible agency solution welcoming agents into the next 10 to 20 years and provide a good home for them.” – Justin Eggar

Resources Mentioned:

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