AGENCY INTELLIGENCE BLOG

I am going to refer a lot in this article about “family businesses”, where struggles can happen with multi-generations of family members presently active in the business but the ideas and suggestions on how you can fix it will coordinate with any business. Why GaryVee is wrong about family business I’m assuming most people know […]

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It’s the hot topic: processes and procedures for the agency — the guiding document that shares how the agency wants each team member to approach the most important services within the agency. Some agencies have a procedure manual that outlines where to point and click in your management system. Others have a few things documented, […]

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It really never hit me until I heard him say it. “What we are going through Jason, is nothing more than a business income problem.”  This is what Chris Burand said to me on my podcast last week and it rocked my world and set my mind a blaze. It was mind-blowing if you are […]

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*The original version of this blog can be found on The Flood Insurance Guru Blog This blog has been in the works for almost 39 years. I have sat down to write it many times but honestly could never get through it. I tried to put it into a video and a podcast but starting […]

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January 1st is just another day. Let me explain. Sure, there’s something motivating and refreshing about a new year. A new start. A blank slate. A chance for a new you. Maybe you hit multiple bumps throughout the last year. Didn’t hit your goals. You’re not where you want to be. You’re in a slump. […]

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In my recent solo podcast, “Cass Solo: Freedom, Impact and the CX Culture” I talk about how I’ve had several phone calls with agents over the past year that got me thinking again about a question I’ve thought a lot about in the past: Is it better to have a sales culture or a service […]

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